Welcome to our FAQ page. The following information is designed to help you understand our wooden wall-mounted shelves, ordering, shipping, and after-sales service.
- What products do you sell?
We specialize in selling high-quality wooden wall-mounted shelves and related home storage products. Our products are suitable for various spaces such as living rooms, bedrooms, kitchens, bathrooms, and offices, combining practical storage and decorative functions.
- What materials are used in our products?
Our shelves are primarily made of natural wood, artificial wood, or environmentally friendly composite wood. Please refer to the detailed descriptions on each product page for specific materials.
As wood is a natural material, the texture, color, and details of each product may vary slightly. This is normal and not a product quality issue.
- Does the product include installation accessories?
Most products include basic installation accessories and instructions. Please refer to the product page for details.
If installation accessories are missing or damaged, please contact our customer service team immediately.
- What is the load-bearing capacity of the shelves?
The load-bearing capacity varies for each product. Please use the product strictly according to the maximum load-bearing capacity indicated on the product page.
Damage caused by installation methods, wall materials, or overloading is not covered under warranty or refund.
- How to place an order?
You simply need to:
Select your preferred product;
Add it to your cart;
Fill in your shipping information;
Complete payment;
Wait for order confirmation and shipping notification.
- Is this a subscription service or a one-time purchase?
All wooden wall-mounted shelves sold on this website are one-time purchase items.
You only need to pay once when you place an order;
There are no monthly or annual fees;
There is no automatic renewal service;
There will be no unauthorized duplicate charges.
Each purchase requires the customer to actively submit a new order.
- What payment methods are accepted?
We generally accept the following payment methods:
Visa
Mastercard
American Express
Discover
PayPal
Other payment methods shown on the website
All payments are processed through a secure encrypted system.
- How long will it take for my order to ship?
Generally:
Order processing time: 1-3 business days;
Domestic delivery time: 3-10 business days;
Actual delivery time may vary due to holidays, weather, or logistics conditions.
- How can I check my order status?
After your order is shipped, we will send you tracking information via email.
You can view your order’s logistics information through the tracking link in the email.
- What should I do if I receive damaged goods?
If the goods are damaged in transit, please contact us within 7 days of receiving the goods and provide the following information:
Order number;
Product photo;
Packaging photo;
Description of damage.
We will arrange a replacement, exchange, or refund based on the actual situation.
- Do you support returns and refunds? Items that meet the return conditions can be returned within 14 days of receipt.
Returned goods must be unused and in their original packaging.
Refunds will be processed through the original payment method after receiving and inspecting the returned goods.
- What if the product color doesn’t match the picture?
Due to differences in monitor settings, shooting light, and natural wood grain, the actual product color may differ slightly from the website image.
These reasonable differences are not considered product quality issues.
- Will the FAQ be updated?
We will modify this FAQ according to product updates, service adjustments, or legal requirements. The latest version will always be published on this website.
Thank you for choosing our products. We are committed to providing you with high-quality wooden home storage solutions and a satisfactory shopping experience.